Policies

Class & Appointment Cancellation Policy

At Lotts of Wellness, we understand that schedules can change. To ensure fair access to our classes and services for all clients, we have established the following cancellation policy:

  • All class and appointment cancellations must be made at least 3 hours prior to the scheduled start time

  • Cancellations can be made through our online booking system, by phone at (662) 295-4043, or by email at contact@lottsofwellness.com

  • Cancellations made within 3 hours of a class, or appointment, are subject to the following fees:

    • Members: $5 per class late cancel/no show

    • Members: $5 per appointment late cancel

    • Members: No-shows will forfeit facial pass for the month in which they no-showed an appointment.

    • Non-Members: forfeiture of class credit per late cancel or no show to class.

    • Non-Members: 50% of the service due for appointment late cancels.

    • Non-Members: 100% of the services due for no-shows to appointments.

  • Exceptions to fees can be made at management discretion, in the case of emergencies or illnesses.

Facial Memberships

  • Duration: 6-month membership contract.

  • No cancellation of contracts allowed.

  • Usage: One facial per month. Unused facials do not roll over to the next month; missed facials result in forfeiture of the credit.

  • Upgrades: You may apply your membership credit towards a more expensive facial.

All Memberships

  • Cancellations: Membership cancellations are not permitted during the contract period.

  • Transfer Policy: Memberships are non-transferable and valid for individual use only.

Contracts and Waivers

  • All contracts and waivers must be signed prior to the start of your first fitness class or appointment visit.

  • Waivers are to be signed and completed with accurate and true information, prior to your first class and/or appointment.

General Liability Waiver

The following waiver shall be signed upon registration with Lotts of Wellness, LLC.

FITNESS SERVICES LIABILITY WAIVER:

"I understand that participation in fitness classes including but not limited to Reformer Pilates, Mat Pilates, Aerial Yoga, and Chair PIYO involves physical activity that carries inherent risks of injury. I voluntarily assume all risks associated with participation and release Lotts of Wellness, LLC, its owners, employees, and contractors from any liability for injuries or damages that may occur during or as a result of my participation in fitness activities."

SPA SERVICES LIABILITY WAIVER:

"I understand that spa services including, but not limited to facials, massage therapy, and esthetic treatments may cause reactions or complications. I have disclosed all relevant medical conditions, allergies, and medications. I release Lotts of Wellness, LLC, its owners, employees, and contractors from liability for any adverse reactions or complications arising from spa services."

GENERAL LIABILITY RELEASE:

"I release, waive, discharge, and covenant not to sue Lotts of Wellness, LLC, its owners, managers, employees, contractors, and agents from any and all liability, claims, demands, actions, and causes of action whatsoever arising out of or related to any loss, damage, or injury that may be sustained while on the premises or participating in any activities."

I HAVE READ THIS RELEASE AND WAIVER OF LIABILITY, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND HAVE SIGNED IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT, ASSURANCE, OR GUARANTEE BEING MADE TO ME AND INTEND MY SIGNATURE TO BE A COMPLETE AND UNCONDITIONAL RELEASE OF LIABILITY TO THE GREATEST EXTENT ALLOWED BY LAW.